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HIG
Accessibility Statement

Effective date: August 2026

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1. Our commitment

Home Improvements Guarantee Limited ("HIG", "we", "us" or "our") is committed to making its website usable by as many people as reasonably possible, including people who use assistive technology or who have visual, hearing, motor, cognitive or other access needs.

 

We aim to provide information and services in a clear, practical and accessible way and to respond constructively when users experience difficulty accessing our website or content.

 

2. Accessibility objective

HIG uses the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as a reference point when developing and maintaining its website.

 

This is an accessibility objective and should not be understood as a representation that the website has been independently tested or fully conforms to every WCAG 2.2 Level AA success criterion. We will continue to identify and address accessibility issues as part of website maintenance and review.

 

3. Accessibility features

Where reasonably practicable, HIG aims to support users to:

  • navigate the website using a keyboard as well as a mouse or touch input;

  • zoom and resize text without losing essential content or functionality;

  • use common screen readers and other assistive technologies;

  • understand page headings, link purposes, labels, instructions and error messages;

  • access meaningful text alternatives for important images;

  • complete forms with appropriately associated labels and clear validation; and

  • access captions or transcripts for relevant audio or video content where needed.

 

The availability of individual features may depend on the website platform, content and third-party services in use.

 

4. Current accessibility status

HIG has not made a formal claim that the website fully conforms to WCAG 2.2 Level AA. Accessibility can vary between pages, documents, devices, browsers and assistive technologies.

 

We will review representative pages, navigation, forms, interactive components and key user journeys and will update this statement when a formal accessibility assessment or significant remediation work is completed.

 

5. Known limitations

HIG is not currently aware of any specific material accessibility barriers that it can responsibly list without a completed assessment of the live website and its content.

 

If you encounter a problem, please report it to us. Your feedback will help us identify limitations, provide an alternative route where reasonably practicable and prioritise improvements.

 

6. Third-party content and services

Some website content, tools or functionality may be supplied or controlled by third parties. This may include forms, payment services, videos, maps, chat tools, contractor-supplied material or other embedded services.

 

Where a third-party feature creates an accessibility difficulty, HIG will seek to provide a reasonable alternative way to obtain the relevant information or assistance, where practicable. We may not be able to control the accessibility of third-party websites or services, which operate under their own terms and policies.

 

7. Documents and alternative formats

If you cannot access a webpage, document or other information, contact us using the details below. We will seek to provide the relevant information in a reasonable alternative format where practicable, such as accessible electronic text, a Word document, large print or another suitable format.

 

8. Feedback and assistance

If you experience difficulty using any part of the website or require information in another format, please contact:

Email: admin@higuk.co.uk
Telephone: 01375 489744
Operational office: The Riverside Business Centre, Fort Road, Tilbury, RM18 7ND, United Kingdom

 

Please identify the page, document or content concerned and, if helpful, the device, browser, assistive technology or alternative format involved. HIG will aim to acknowledge and investigate accessibility concerns and provide reasonable assistance.

 

9. Complaints

We encourage users to raise accessibility concerns with HIG first so that we can investigate and try to resolve them directly.

HIG will comply with its legal obligations as a service provider, including applicable obligations under the Equality Act 2010. If you are dissatisfied with our response, you may wish to obtain independent advice about any further rights or remedies available to you.

 

10. Testing and review

We will review this statement when the website undergoes a significant redesign, when material content or functionality changes, and periodically as part of our website-management process.

 

Future accessibility reviews should include more than automated scanning alone and should consider representative pages, keyboard navigation, forms, interactive features, downloadable documents, images, media and key user journeys.

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Home Improvements Guarantee Limited
Company number: 08059338
Registered office: 7 Battersea Square, London, SW11 3RA
Operational office: The Riverside Business Centre, Fort Road, Tilbury, RM18 7ND
Telephone: 01375 489744
Email: admin@higuk.co.uk

Last reviewed: August 2026

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