HIG
Cookies Policy

Effective date: August 2026

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1. About this policy

This Cookies Policy explains how Home Improvements Guarantee Limited ("HIG", "we", "us" or "our") uses cookies and similar technologies on its website.

This policy should be read alongside our Privacy Policy. The exact cookies and similar technologies used on the live website should be checked regularly and reflected in the website's cookie settings and cookie information.

 

2. What are cookies?

Cookies are small text files placed on your computer, smartphone or other device when you visit a website. They can help a website recognise a device, remember preferences, support security and functionality and, where permitted, collect information about how the website is used.

 

Similar technologies, including local storage, pixels and tags, may perform comparable functions. References to "cookies" in this policy include those technologies where appropriate.

 

3. How we use cookies

We may use cookies and similar technologies to:

• keep the website secure and functioning correctly;

• support forms, sessions and other website functions;

• remember privacy and cookie choices;

• remember preferences where applicable;

• understand how visitors use the website;

• identify errors and improve website performance and content; and

• support third-party features that we choose to make available.

 

Where a cookie or similar technology is not strictly necessary for the operation of the website or the delivery of a service requested by you, it will be used only where the consent required by applicable law has been obtained.

 

4. Categories of cookies

Strictly necessary cookies

 

These cookies support core website functions, such as security, network management, form operation, session management and remembering privacy or cookie choices. They cannot normally be disabled through the website where they are necessary to provide a service requested by you or to operate the website securely.

 

Functional or preference cookies

 

These cookies allow the website to remember choices and provide enhanced functionality, such as display or other user preferences. Where they are not strictly necessary, they will be used only where the appropriate consent has been obtained.

 

Analytics or performance cookies

 

These cookies help us understand how visitors interact with the website, including which pages are visited and whether users encounter errors. Information may be aggregated or otherwise analysed to improve the website. Non-essential analytics cookies will be used only where the appropriate consent has been obtained.

 

Advertising or targeting cookies

 

HIG does not currently claim to use advertising or targeting cookies. If these technologies are introduced, the website will be updated and the appropriate consent controls will be applied before they are used where required by law.

 

5. Cookies used on the HIG website

The precise cookies used may change as the website, hosting platform and third-party services develop. HIG will maintain an up-to-date cookie inventory based on the live website and its consent-management controls.

 

The website's cookie information should identify, where applicable:

• the cookie or technology name;

• the provider;

• its purpose;

• whether it is first-party or third-party;

• its category; and

• how long it remains on your device.

 

We will not publish a generic list of named cookies that are not confirmed as being present on the live website.

 

6. Third-party services

Some website features may be provided by third parties, including hosting providers, analytics services, embedded maps, videos, social-media content, forms, payment services, chat tools or other integrations. These providers may place or access cookies when their services are enabled.

 

Third-party providers operate under their own privacy and cookie practices. Where their cookies are non-essential, HIG will configure the website so that they are not activated until the required consent has been obtained.

 

7. Your cookie choices

When you first visit the website, you should be given a clear opportunity to accept or reject non-essential cookies and, where appropriate, select individual cookie categories. Rejecting non-essential cookies should be as straightforward as accepting them.

 

You should also be able to revisit or change your choices through the website's cookie settings or consent-management control. Withdrawing consent should be as easy as giving it. Changing your choice does not affect the lawfulness of processing carried out before consent was withdrawn.

 

HIG does not use a decision to reject non-essential cookies as a reason to deny access to ordinary website content, except where a particular optional third-party feature cannot technically operate without the relevant technology.

 

8. Browser controls

Most web browsers allow you to view, delete or block cookies through their settings. Blocking all cookies may affect some website functions, particularly functions involving security, forms, sessions or user preferences.

 

Browser settings operate separately from the cookie controls provided on the HIG website.

 

9. How long cookies remain

Some cookies are session cookies and are deleted when you close your browser. Others are persistent cookies and remain for a defined period or until you delete them.

 

The duration of each cookie or similar technology should be shown in the current website cookie inventory or consent-management information.

 

10. Personal data and cookies

Where information collected through cookies identifies or can be linked to an individual, it may constitute personal data. HIG will handle that information in accordance with its Privacy

 

Policy and applicable UK data-protection law.

 

11. Changes to this policy

We may update this Cookies Policy when the website, cookies, similar technologies, service providers or legal requirements change. The effective date at the top of this policy will be updated when material changes are made.

 

HIG will review the cookie inventory periodically and whenever new website functionality or third-party services are introduced.

 

12. Contact us

If you have questions about this Cookies Policy or the way HIG uses cookies, please contact:

 

Home Improvements Guarantee Limited
The Riverside Business Centre
Fort Road
Tilbury
RM18 7ND
United Kingdom

Telephone: 01375 489744
Email: admin@higuk.co.uk

Registered office: 7 Battersea Square, London, SW11 3RA

 

Effective date: August 2026